Privacy Policy

1. Introduction

Welcome to XTREAMHDIPTV ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Internet Protocol Television (IPTV) services, visit our website, or interact with our applications.

2. Information We Collect

2.1 Personal Information

• Name and contact information (email address, phone number)
• Billing and payment information
• Account credentials and authentication data
• Customer service communications

2.2 Technical Information

• Device information (MAC addresses, device IDs)
• IP addresses and network information
• Usage data and viewing patterns
• Application performance and error logs

2.3 Usage Information

• Channels watched and content preferences
• Time and duration of service usage
• Feature usage and interaction data
• Search queries and navigation patterns

3. How We Use Your Information

• Service Provision: To provide, maintain, and improve our IPTV services
• Account Management: To create and manage your account, process payments, and handle subscriptions
• Customer Support: To respond to your inquiries and provide technical assistance
• Personalization: To customize content recommendations and improve user experience
• Security: To protect against fraud, unauthorized access, and ensure service security
• Legal Compliance: To comply with applicable laws and regulations
• Communications: To send service updates, promotional materials, and important notices

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in service delivery
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Safety and Security: To protect rights, property, or safety of users and the public
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Employee training on data protection practices
• Secure payment processing systems

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect usage information. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: