Refund Policy

1. Our Refund Commitment

At XTREAMHDIPTV, we are committed to providing exceptional IPTV services. We understand that choosing the right IPTV provider is important, which is why we offer a comprehensive 7-day money-back guarantee to ensure your complete satisfaction.

This refund policy applies to all new customers and covers all subscription plans offered by XTREAMHDIPTV, giving you peace of mind when trying our service for the first time.

2. 7-Day Money Back Guarantee

2.1 Eligibility Period

• Refund requests must be made within 7 calendar days from the date of your initial subscription purchase
• The 7-day period begins from the moment your payment is processed and your account is activated
• Weekend days and holidays are included in the 7-day calculation

2.2 Who is Eligible

• New customers only - First-time subscribers to XTREAMHDIPTV
• Customers who have not previously received a refund from XTREAMHDIPTV
• Subscriptions purchased directly from XTREAMHDIPTV or authorized resellers

2.3 Coverage

The 7-day money-back guarantee covers:

• Monthly subscription plans
• Quarterly subscription plans
• Annual subscription plans
• Premium and standard packages
• All device compatibility plans

3. Refund Process

3.1 How to Request a Refund

3.2 Required Information

When requesting a refund, please provide:

• Your account email address or username
• Order/transaction ID or payment reference number
• Subscription start date
• Reason for refund request (optional but helpful for service improvement)

3.3 Processing Timeline

4. Refund Methods

4.1 Original Payment Method

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunded to the original card
• PayPal: Refunded to your PayPal account
• Bank Transfer: Refunded to the original bank account
• Cryptocurrency: Refunded in equivalent USD value to your provided wallet

4.2 Refund Amount

You will receive a 100% full refund of the amount paid, including:

• Full subscription fee
• Any setup fees (if applicable)
• No deduction for days of service used

5. Account Deactivation

Upon requesting a refund:

• Your IPTV service access will be immediately suspended
• All account credentials will be deactivated
• You will receive a confirmation email about the refund process
• Account data will be retained for 30 days in case you wish to reactivate

6. Exceptions and Limitations

6.1 Non-Refundable Situations

Refunds may not be available in the following circumstances:

• Requests made after the 7-day period has expired
• Accounts terminated for violation of Terms of Use
• Customers who have previously received a refund from XTREAMHDIPTV
• Subscriptions purchased through unauthorized third-party resellers
• Issues related to customer's internet connection or incompatible devices

6.2 Partial Refunds

We do not offer partial refunds for:

• Unused portions of subscription periods beyond 7 days
• Downgrading subscription plans
• Service interruptions lasting less than 24 hours

7. Service Quality Guarantee

We are confident in our service quality. However, if you experience any of the following within your first 7 days, you are entitled to a full refund:

• Consistent buffering or streaming issues not related to your internet connection
• Significant channel availability problems
• Inability to access the service on your devices despite technical support
• Service uptime below 95% during your trial period

8. Alternative Solutions

Before requesting a refund, we encourage you to contact our support team. We may be able to resolve your concerns through:

• Technical troubleshooting and device optimization
• Account configuration assistance
• Plan modifications to better suit your needs
• Extended trial period in exceptional circumstances

9. Fraudulent Refund Requests

XTREAMHDIPTV reserves the right to:

• Investigate potentially fraudulent refund requests
• Deny refunds for accounts with suspicious activity
• Report fraudulent activities to relevant authorities
• Permanently ban accounts involved in fraudulent refund schemes

10. Policy Updates

This refund policy may be updated from time to time. Changes will be communicated through:

• Email notifications to active customers
• Updates on our website
• In-app notifications
• 30-day advance notice for significant changes

11. Contact Information

For refund requests or questions about this policy, contact us: